Imagine driving a car where the dashboard shows only yesterday’s speed. You would constantly swerve too much, miss hazards, and never arrive on time. Many organizations run their processes exactly that way—relying on monthly reports long after the work is done. This chapter changes that. You will learn how to design a performance management system that gives you a clear, real-time view of your processes, so you can stop reacting to surprises and start predicting and preventing problems before they hurt your customers or your bottom line.