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Process Measurement and Baseline Metrics — Gestión de Procesos de Negocio — Kynotic Academy
Cap. 8
Process Measurement and Baseline Metrics
13 min
You can’t improve what you don’t measure. In this chapter, we’ll build a clear, honest picture of a business process as it runs right now—its cost, time, quality, and volume—so you have a solid starting point for any changes you make later.