You have mapped your processes, fixed some bottlenecks, and automated a few routine tasks. But how do you stop everything drifting back to the old, messy way of working the moment attention moves elsewhere? That is the question this chapter answers — by giving process improvement a permanent home in your organisation and by building a clear blueprint that connects strategy, work, and technology. We will talk about the BPM Center of Excellence (CoE) and the target operating model (TOM), two ideas that turn ad‑hoc fixes into a lasting capability.